Keen boots lace hooks problem

[Keen, Gypsum Mid women's boot $150-200]
I want to get opinions from people who have Keen Gypsum Mid women's boots. I bought a fantastic pair in October 2014, (Brindle/Midnight Navy). The lace hooks at the ankle locked off the laces, enabling them to easily be tied tightly. DO YOUR KEEN BOOTS DO THIS?
Because of a stitching issue I had to return these boots to Keen and get a replacement pair (after only 3 hikes). The new pair (Olive/Slate Rose) do not grip the laces at all! This makes it nearly impossible to tie them very tightly. I just want to know if other people have the lock off so that I can tell Keen that I am not wrong and the new boots are different.
I want to get opinions from people who have Keen Gypsum Mid women's boots. I bought a fantastic pair in October 2014, (Brindle/Midnight Navy). The lace hooks at the ankle locked off the laces, enabling them to easily be tied tightly. DO YOUR KEEN BOOTS DO THIS?
Because of a stitching issue I had to return these boots to Keen and get a replacement pair (after only 3 hikes). The new pair (Olive/Slate Rose) do not grip the laces at all! This makes it nearly impossible to tie them very tightly. I just want to know if other people have the lock off so that I can tell Keen that I am not wrong and the new boots are different.