Backpack straps come loose

I have done 5 walks with my new backpack now and have noticed a few things. I am a new bush camper so am still learning the ropes. My backpack is a Black Wolf 65L McKinley.
For my first walk, I loaded the backpack with about 12Kg - just as a test and did about 20km. No problems at all. Backpack comfortable and basically just forgot about it.
Second and third walks - about 15 kg. Not good - sore neck and could not get the pack sitting right on the hips. Played with the back adjustment (making smaller). Thought it might be load position issues.
Forth and fifth walks - 16+kg. Very hard. Pack kept riding down over the hips. Paid a bit more attention this time and noticed that if I pulled the shoulder straps down (thus taking more load on the shoulders) I could hold the pack up enough to feel comfortable. But the shoulder straps kept working loose and the pack kept slipping down over the hips. I found myself shrugging the pack up and then tightening the shoulder straps every 5-10 minutes.
These two straps are the ones attached to the shoulder pads and are to the left and right of the body and run down to the waist area. They pull the shoulder pads in tight.
My first concern is that these straps keep working loose. There is a fair bit of weight in the pack, but I feel they should not work loose. My other thought is that I am doing something wrong. I am taking a lot of weight on the shoulders when perhaps I should not be?
Another concern is that the pack does not like sitting on my hips for some reason. I am a pretty portly fellow, but my hips are a pretty standard size. The Black Wolf has some pretty good padding on the waist belt and it all looks good. But perhaps this padding is too thick and not allowing a good grip on the hips? I keep tightening the waist belt, and I can get it very tight, but it does not seem to be enough to support the weight of the pack for long.
I have done the walk around the store with weights in various backpacks. I don't think that would have shown up this sort of problem. First of all, no store has yet been able to put 15+kg in the pack. Then you are just walking around a store with no real effort involved. When I first put the pack on and adjust everything, it is all ok and comfortable. But after I do some climbing (usually) it all goes to pot. Perhaps the shifting weight of the backpack works the straps loose or something.
Anyway, I am hoping the more experienced members of this forum will laugh at my naivety and can suggest the obvious solution! Ta.
For my first walk, I loaded the backpack with about 12Kg - just as a test and did about 20km. No problems at all. Backpack comfortable and basically just forgot about it.
Second and third walks - about 15 kg. Not good - sore neck and could not get the pack sitting right on the hips. Played with the back adjustment (making smaller). Thought it might be load position issues.
Forth and fifth walks - 16+kg. Very hard. Pack kept riding down over the hips. Paid a bit more attention this time and noticed that if I pulled the shoulder straps down (thus taking more load on the shoulders) I could hold the pack up enough to feel comfortable. But the shoulder straps kept working loose and the pack kept slipping down over the hips. I found myself shrugging the pack up and then tightening the shoulder straps every 5-10 minutes.
These two straps are the ones attached to the shoulder pads and are to the left and right of the body and run down to the waist area. They pull the shoulder pads in tight.
My first concern is that these straps keep working loose. There is a fair bit of weight in the pack, but I feel they should not work loose. My other thought is that I am doing something wrong. I am taking a lot of weight on the shoulders when perhaps I should not be?
Another concern is that the pack does not like sitting on my hips for some reason. I am a pretty portly fellow, but my hips are a pretty standard size. The Black Wolf has some pretty good padding on the waist belt and it all looks good. But perhaps this padding is too thick and not allowing a good grip on the hips? I keep tightening the waist belt, and I can get it very tight, but it does not seem to be enough to support the weight of the pack for long.
I have done the walk around the store with weights in various backpacks. I don't think that would have shown up this sort of problem. First of all, no store has yet been able to put 15+kg in the pack. Then you are just walking around a store with no real effort involved. When I first put the pack on and adjust everything, it is all ok and comfortable. But after I do some climbing (usually) it all goes to pot. Perhaps the shifting weight of the backpack works the straps loose or something.
Anyway, I am hoping the more experienced members of this forum will laugh at my naivety and can suggest the obvious solution! Ta.