Rob A wrote:Kellys basecamp is Hiking dot.
Before dealing with Kellys/Hiking you should make sure you are familiar with their terms and conditions.
They do have a return handling charge of about twenty, twenty five (do your own homework). This will only get you as far as them receiving back and evaluating the condition of the returned. Then you might get store credit for exchange. You will still be up for return postage and postage out on the exchange.
My experience was that if Hiking dot staff could not adequately describe the product in front of them, or it was too much trouble for them to check or find out, they were quite happy to tell you you could exchange or store credit, but when it came to sorting out something that just was not as described it they would treat you like the pariah, before going on to detail the charge and time to receive and evaluate the return. The initial contact was so distasteful and laced with innuendo I walked away from it.
There are other vendors out there who will go out of their way to help you.
I think a few people need to know the law in Australia as far as exchange, not fit for purpose. Any item that is not described or not fit for purpose is allowed under the ACCC law to be returned for a full refund or store credit, which ever the customer requests. Failure to do so is in breach of the law. As a customer you need to know what your rights are so I suggest people to look it up.
I bought some computer parts from a store here in Melbourne, went home and assembled my computer to find it had a fault, could work out what it was so took it all back to the store and asked them to test what the problem was as I want to exchange the faulty product, They wanted me to pay $70 for them to test it, and said unless I knew what part was faulty they would need the technician to work it out and he charges $70. I laughed at them, told them that they sold the parts and under the ACCC they either replace it or I'm entitled to a refund, if they can't be bothered working out what part is faulty I'll take a full refund as the equipment is not suitable for the required application, as in working.
Funny mentioned the ACCC, they tested it found a fault in the MB and replaced it.
My point is know the law and your rights and no company in Australia is allowed to refuse a refund if faulty not not fit for the required application. Just saying