BZ to Helinox
Posted: Sat 11 Mar, 2017 5:35 pmI want to give a BZ to Helinox for excellent customer service.
On a recent tramp in NZ, I was stepping across a stream and was leaning on the walking pole (an FL 135) as I transferred weight from on foot to the other - SNAP! - and I was taking a bath, pack and all. A new pole, purchased in 2016, it broke at the handle.
On return to Aus, I called Helinox and, together with apologies for the unscheduled swim, was immediately offered a replacement pole by express post (and asked if I'd be happy to send the broken pole back by the included post-bag).
Thanks, Helinox.
On a recent tramp in NZ, I was stepping across a stream and was leaning on the walking pole (an FL 135) as I transferred weight from on foot to the other - SNAP! - and I was taking a bath, pack and all. A new pole, purchased in 2016, it broke at the handle.
On return to Aus, I called Helinox and, together with apologies for the unscheduled swim, was immediately offered a replacement pole by express post (and asked if I'd be happy to send the broken pole back by the included post-bag).
Thanks, Helinox.