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The place for bushwalking topics that are not location specific.BZ to Helinox
Sat 11 Mar, 2017 5:35 pm
I want to give a BZ to Helinox for excellent customer service.
On a recent tramp in NZ, I was stepping across a stream and was leaning on the walking pole (an FL 135) as I transferred weight from on foot to the other - SNAP! - and I was taking a bath, pack and all. A new pole, purchased in 2016, it broke at the handle.
On return to Aus, I called Helinox and, together with apologies for the unscheduled swim, was immediately offered a replacement pole by express post (and asked if I'd be happy to send the broken pole back by the included post-bag).
Thanks, Helinox.
On a recent tramp in NZ, I was stepping across a stream and was leaning on the walking pole (an FL 135) as I transferred weight from on foot to the other - SNAP! - and I was taking a bath, pack and all. A new pole, purchased in 2016, it broke at the handle.
On return to Aus, I called Helinox and, together with apologies for the unscheduled swim, was immediately offered a replacement pole by express post (and asked if I'd be happy to send the broken pole back by the included post-bag).
Thanks, Helinox.
Re: BZ to Helinox
Thu 28 Mar, 2019 12:56 pm
+1
Helinox have just sent a replacement section because the locking screw had failed on my 4-5 year old pole.
Great service.
Helinox have just sent a replacement section because the locking screw had failed on my 4-5 year old pole.
Great service.
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