Garmin inReach mini issues
Posted: Sat 09 Nov, 2019 8:18 am
Hi,
I've emailed Garmin at [email protected], but haven't had a reply yet.
There doesn't seem to be a number to call for Aus support, so that's all I've been able to find.
Does anybody know if there is a better way to contact them?
The issues:
I was in Tasmania last week and the inReach mini failed to find a satellite on Wednesday walking from Bill Nichols hut to Narcissus hut.
The location section just had 'Wait for GPS'.
I'd stop in an open location, and wait, but no GPS signal.
I needed to let my partner know what my plans were, but couldn't until Narcissus hut when I had some Optus covereage on the iPhone.
The iPhone was able to locate our position the whole time when using Avenza maps, so I don't know why the Garmin couldn't get GPS (different satellite network?).
The previous days it had GPS, but the Earthmate app./iPhone would lose the Bluetooth connection, which while annoying isn't that important.
I updated all software on iPhone and inReach mini and followed all troubleshooting guides Garmin provides online before setting off, but this doesn't seem fixable.
I'd just reset iPhone and inReach mini to get them working again.
The Bluetooth issue has happened every time I've taken out the inReach mini, within hours of starting a hike.
That meant my tracking was shot, (turning off device and restarting) so I've given up using the inReach mini for tracking, but I rely on it for sending messages and the SOS function.
The plan (if that makes a difference) was for unlimited messages.
Obviously, if I have no GPS, I can't send messages and can't signal SOS if in a bind.
Anybody else had these issues with Garmin inReach devices?
How do you chase this up with Garmin?
Thanks,
Brian.
I've emailed Garmin at [email protected], but haven't had a reply yet.
There doesn't seem to be a number to call for Aus support, so that's all I've been able to find.
Does anybody know if there is a better way to contact them?
The issues:
I was in Tasmania last week and the inReach mini failed to find a satellite on Wednesday walking from Bill Nichols hut to Narcissus hut.
The location section just had 'Wait for GPS'.
I'd stop in an open location, and wait, but no GPS signal.
I needed to let my partner know what my plans were, but couldn't until Narcissus hut when I had some Optus covereage on the iPhone.
The iPhone was able to locate our position the whole time when using Avenza maps, so I don't know why the Garmin couldn't get GPS (different satellite network?).
The previous days it had GPS, but the Earthmate app./iPhone would lose the Bluetooth connection, which while annoying isn't that important.
I updated all software on iPhone and inReach mini and followed all troubleshooting guides Garmin provides online before setting off, but this doesn't seem fixable.
I'd just reset iPhone and inReach mini to get them working again.
The Bluetooth issue has happened every time I've taken out the inReach mini, within hours of starting a hike.
That meant my tracking was shot, (turning off device and restarting) so I've given up using the inReach mini for tracking, but I rely on it for sending messages and the SOS function.
The plan (if that makes a difference) was for unlimited messages.
Obviously, if I have no GPS, I can't send messages and can't signal SOS if in a bind.
Anybody else had these issues with Garmin inReach devices?
How do you chase this up with Garmin?
Thanks,
Brian.